It’s funny the way people define terms in B2B marketing, and marketing in general. I think there is a tendency, especially with the advent of social media, to confuse the technologies or tools with the applications, or usages of those tools. So, allow me to clarify for all of you n00bs, what’s what when it comes to correctly identifying popular marketing technologies and distinguishing them from what the technologies are used for.
- Marketing Automation is the tool or technology. Lead nurturing and lead management are what you use marketing automation for.
- Social Media, or New Media, is the technology (or medium). Content distribution, promotion or two-way communication is what you use social media for.
- CRM is the technology. Documenting and tracking customer interactions are what you use the tool for.
- RSS is the tool. Online publishing and syndication are what you use RSS feeds for.
Do you know anyone who claims to ‘do’ social media? Are there any other B2B marketing terminology distinctions you want to clear up?









