Of course we never read those forwards, but I recently opened one that I found profound, albeit somewhat simple. It said:
There comes a point in your life when you realize:
Who matters,
Who never did,
Who won’t anymore…
And who always will.
So, don’t worry about people from your past,
There’s a reason why they didn’t make it to your future.
Good advice. We need to focus on what’s important, both personally and professionally, right now and in the future. If we keep trying to please people and serve customers who may never matter, we won’t have time or energy left to take care of those who matter most.

What are you doing to better focus on people that will make it to your future? Do you find that you spend more time pleasing your problem customers, or are you nurturing and supporting your best ones?













