Recently, I’ve been receiving a variety of text messages from companies such as Guess and Amazon promoting their post-Christmas/new year sales. I don’t even read the text messages, instead deleting them immediately (I guess I shouldn’t have opted in to receive their texts).
Clearly, SMS text messaging can be an annoyance to me, but it got me thinking about what experts are saying about SMS marketing and if it provides value in B2B.
Best Text Marketing, a site that provides reviews and ratings of SMS marketing services, outlined the benefits of SMS marketing in an article this past year. These benefits include:
- Cost control
You can control the cost through your choice of plan, whether it is domestic/international, the number of texts per month you require and the service features.
- Control message arrival
SMS text messages are nearly instantaneous to transmit, and the character limit means they will open more quickly. You can send a message at the exact time you see fit for your marketing campaign.
- Freedom to do it yourself or hire an expert
You have the choice to set up the marketing campaign that is appropriate for your target audience.
- Target your audience more effectively
Use an opt-in marketing method so you’re targeting only those people who are interested in your product or service. Use short codes so you can segment your audience and send to customers who you know are interested in your product or service.

I agree that SMS marketing can be effective in the B2C space as long as the right customers are opting in to receive information about the company’s products or services. For me, I need to make sure that I have a high interest in the company’s product or service before I opt in to receive text messages.
So how does SMS marketing provide value in the B2B platform? I found a great article that outlines specific uses for text messaging to B2B customers:
- Share information
Provide customers with industry-specific news updates, white papers, etc.
- Product updates
Make decision makers the first to hear about product launches, updates, etc.
- Trade shows
Keep customers informed of your trade show appearances—notify them of booth changes, contests and promotional items
- Appointments
Send appointment reminders to prospects that include parking info, directions and other details via text
- Customer service
Set up an automated system where customers can receive order status
- Polls and surveys
Give customers the option to provide their opinion about you
- Promote your other offerings
SMS can be a great way to promote a new tool or resource
- Emergency notifications
Inform your customers of a serious problem with a product
I think these uses for text messaging to B2B customers are all great ways to find a qualified lead. Do you agree or disagree?












