If you read my last blog post, I discussed how Groupon would be extending its brand into traditional advertising, beginning with pre-game spots in the Feb. 6 broadcast of Super Bowl XLV, to add credibility to the Groupon brand and boost top-of-mind recall. Well, I think it’s safe to say that
the Super Bowl ads lost major credibility to the Groupon brand and definitely boosted top-of-mind recall, but not in a good way. The group-buying company took a chance with their brand and decided to have some fun with the ads. Unfortunately, very few understood the joke and took offense to the ads. The management of this campaign leads me to believe that Groupon needs some major PR help.
I came across an article in AdAge that discusses Groupon CEO Andrew Mason’s final decision to pull the ads and Mason’s apology to consumers on the company’s blog. Take a look at what he had to say:
“Five days have passed since the Super Bowl, and one thing is clear – our ads offended a lot of people. Tuesday I posted an explanation, but as many of you have pointed out, if an ad requires an explanation, that means it didn’t work.
We hate that we offended people, and we’re very sorry that we did – it’s the last thing we wanted. We’ve listened to your feedback, and since we don’t see the point in continuing to anger people, we’re pulling the ads . . . .”
The Groupon Super Bowl Controversy does beg the question of the “any publicity is good publicity” style of PR. There is no doubt, people are talking about these ads, but the type of attention Groupon is receiving is not the attention they were looking for in regards to its brand development.
I think that Mason’s decision to pull the ads with an apology was a good attempt in saving Groupon’s public image. However, the company needs to put forth a strong PR person at the center of management decision making to avoid permanent damage to their business ambitions for the future. I think the Groupon ad mess is one more reason to integrate PR at the center of business decisions. Do you agree?
What do you think Groupon’s next move should be? Do you think they should just stick to online marketing?



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