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By Shannon Martin
August 22nd, 2011

When I was a lowly college freshman sitting in my Marketing 101 class, I never thought I would find myself waxing poetic about sprinkler head differences, LED lighting or custom-blended fertilizers years later.

That being said, working in B2B marketing, and specifically green industry marketing, has been the most fun challenge I’ve ever had. In B2B marketing, you have to reach decision-makers in many ways to make the most impact. Because B2B purchasing decisions typically come down to reaching the right decision-makers with the right message at the right time, communicating using multiple channels is a must.

This is especially important because the way business people access information continues to change and evolve. Therefore, you must think smarter about how to apply traditional tactics with cutting-edge marketing communications vehicles—sometimes simultaneously.

Case in point – let me introduce you to the Horizon Distributors Landscape Maintenance Guide

The Horizon Maintenance Guide

Horizon tasked Canyon with creating this printed piece because they needed to find a way to give their customers – Landscape Contractors – a way to quickly reference and troubleshoot a slew of issues they might find in the field while on the job. Having this quick reference guide allows their customers to solve problems quicker, which saves time and makes them more profitable while keeping their projects on-budget.

And because Horizon Distributors wanted to deliver this same information in many different ways to keep up with technological innovations, the Landscape Maintenance Guide smartphone app was born.

Canyon worked closely with Horizon to adapt this piece into one that could be viewed on a variety of mobile devices because their persona research determined their typical customers always carry one on the job site. So now, this valuable information that will allow Horizon customers and prospects to reference information and troubleshoot issues in the field, right from their smartphone!

You would think that taking a print piece and converting it to an app would be a simple process. Not so.

The App shown on iPad and iPhone

 

In fact, for as much time we spent creating the app, we spent equal time strategically troubleshooting the challenges that arose by taking a print piece and making it work as a smartphone application.

When working to create an app you have to:

  1. Make sure it’s user-friendly;
  2. Valuable to the audience; and
  3. Accessible from a variety of different mobile devices (including iPhones, Android devices, Blackberries and various tablet formats).

In the end, the app turned out to be a homerun for our client. Their customers and prospects who download the app will now have access to specific information that will help them do their jobs better while in the field. In addition, we built in the capability to make enhancements and updates on the fly to encourage users to keep checking back for new content and access the mobile app again and again.

Have you contemplated building a smartphone app for your B2B organization? What other mobile marketing strategies have you used to get the word out about your business? Do you look at mobile as a growing part of your marketing mix?

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By Shannon Martin
May 27th, 2011

GigWalkI was recently introduced to a market research app called GigWalk, an app that gives businesses the ability to verify information, conduct market research and more by ‘hiring’ people with smartphones to complete tasks on the fly for varying costs. What’s more – anyone can post a ‘gig’ or project using the app—so within minutes you could have hundreds of people performing tasks or responding to a market research survey across multiple cities for anywhere from $7-25 a gig.

Market research can be incredibly valuable to your company whether you are dealing with consumers or the b2b world. While GigWalk is specific for consumers, there are numerous market research options for businesses that target other businesses.

Market research is often considered an unimportant step in product development. Yet, companies spend hundreds of thousands of dollars investing in concepts, brands and identities that may not have failed if they had just asked their audience what they thought up front. Let me ask you this – how many readers out there purchase or believe in insurance? IMHO (In my humble opinion for you non-texters out there), market research is merely a form of insurance that protects your company’s investments.

While Gigwalk takes this approach with consumers via mobile devices, we at Canyon could help you conduct your market research in a multitude of ways:

It’s also important not to limit market research to your physical brand or products when you can also use market research to perform gut-checks on your company’s employees, processes, programs and more. Recently, Canyon and our sister-company Loop Demand Gen conducted a market research survey with more than 400 of our clients’ ‘best,’ ‘existing’ and ‘dormant’ customers, and what they found both confirmed their concerns regarding one program but pleasantly surprised them on another. And yet, asking your customers what they want and are looking for is a step many of us forget.

Unfortunately for me Gigwalk is a startup and not yet available in Phoenix, but I plan to take advantage of this tool as soon as I can. Do you think an app like Gigwalk would work in the B2B space? Have I convinced you to engage in market research?

Image credit: GigWalk

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By Shannon Martin
November 22nd, 2010

To kick off this holiday week I thought it would be most festive to blog about Thanksgiving. Companies are looking to find new and creative ways to market to their audience and reach more current and potential customers. Smartphone applications are one way of doing that. So in honor of Thanksgiving, here are five FREE applications you can use to bring out your inner pilgrim:

  1. Chow Thanksgiving Dinner Coach
    You choose which dishes you want to make, and Chow gives you a step-by-step timeline that guides you through the entire Thanksgiving day (and the two days before, too).
  2. Turkey Hunt
    Turkey Hunt is a point-and-shoot game akin to the NES classic “Duck Hunt.” The good news, of course, is that turkeys are generally fat, slow and can’t fly so anyone should be a master hunter.
  3. Thanksgiving Dinner Maker
    This app gives you the option of choosing from several virtual foods and arranging them together on virtual plates and tables. Maybe this app can help you visualize the perfect Thanksgiving dinner arrangement so you don’t accidentally place the turkey directly on top of a mound of cranberry sauce.
  4. Black Friday Survival Guide
    This app helps you keep track of all the Black Friday sales going on in your area and also lets you create shopping lists of all the things you want to buy.
  5. Interesting Thanksgiving Facts
    This app contains a number of facts that you may or may not know about Thanksgiving. If nothing else, it will give you something to talk about during awkward lulls at the dinner table this year.

Want more applications to help you thrive (or just survive) the holiday? Click here.

Did you know Canyon does apps? We’d love to tell you about them.

112210 Gobble post SM

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By Shannon Martin
November 10th, 2010

Recently I was browsing the fantastic marketing/business magazine Fast Company and I was blown away by an article that talked about a contest Starbucks was running. Through the ‘2010 Beta Cup Challenge’ Starbucks asked designers how they would make their cups more sustainable and these were just a few of the designs:

paper cupPulp-based Paper cup                                        inflatable cupInflatable Thermal Cup

cookie cupConsumable Cookie Cup

Sustainability is becoming an important focus of companies worldwide. Initiatives like the one above and others like The Pepsi Refresh project give companies an opportunity to reach a greater audience than traditional marketing alone. These initiatives also provide an excellent vehicle for media coverage. Don’t get me wrong; I’m sure Starbucks and Pepsi care about sustainability; but, they also get a tremendous amount of media coverage for their efforts—and in Starbuck’s case, free design ideas from some amazing designers.

I’d like to issue a two-part challenge to our blog readers:

Part 1: Take one thing at your company, anything, and find a way to make it more sustainable.
Part 2: Tell me what that sustainable idea is, and I’ll give you 3 ways you can market it.

You never know—with your idea and a way to market it, your co-workers might soon be thanking you for the edible cookie coffee mugs in the cafeteria.

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By Shannon Martin
October 12th, 2010

Recently well known retailer Gap revealed a new logo for its brand. Scrapping its iconic white typeface on blue box logo:

gapold

Gap launched a new black-on-white logo with an off-set blue box:

gapnew

This week however Gap announced it will discontinue all print advertising and in-store uses of the new logo and will return to its logo of old. Why? Because its customers hate it and Gap gave them the perfect platform to voice their distaste by launching this new logo using social media. When the logo was launched, Gap created a Facebook Fan page & Twitter campaign. And, much to Gap’s dismay it learned quite how much the Internet can influence a company’s brand messaging.

That being said, Gap did have the right intention. By using social media as a platform for audience feedback, it opened up the conversation about the logo, engaged its customers to weigh in and, ultimately, Gap listened and is making changes—which is what social media in business is intended to do.

The lesson learned? Social media can be a great, low-cost, marketing tool, yes, but be prepared as to the power it can give your audience and do your homework as to how to handle this. Sometimes the results can be great, but other times, as Gap learned, the money you ‘save’ by utilizing these free tools can cost you far more.


blog@canyoncomm.com · 480.775.8880 · www.canyoncomm.com